Development Officer

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Development Officer

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced HR Development Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Purpose of the role

The purpose of this role is to support the Manager and Team Leader in delivering effective training for both new and existing employees across multiple departments within Customer Operations, including buy-to-let mortgages, secured loans, motor finance, and savings accounts. The position will involve playing a key role in developing staff capability by designing and delivering engaging training sessions, reviewing work, and providing constructive one-to-one feedback. This role is essential in ensuring that Operational Learning & Development (OL&D) delivers excellent customer service by meeting the bespoke training needs of various departments, while maintaining full compliance with internal policies, procedures, and regulatory standards. The Trainer will also ensure that employees are equipped with the knowledge, skills, and confidence to handle customer interactions professionally, understand financial products and services, and adhere to FCA and GDPR requirements.

Key Duties and Responsibilities

Deliver Effective Training: Provide structured training and one-to-one coaching to new and existing employees, ensuring they are equipped with the knowledge and skills required for their roles.
Lead by Example: Demonstrate company values and best practices through your own conduct, setting a high standard for others to follow.
Develop and Maintain Training Materials: Design engaging and effective training resources, including lesson plans, to support both onboarding and ongoing development. Ensure all materials are regularly reviewed and updated to reflect current processes, policies, and best practices.
Monitor and Report Progress: Track employee development, maintain accurate training records, and regularly report progress and concerns to the OL&D Manager and Team Leader.
Act as a Point of Contact: Serve as a trusted referral point for new starters, offering guidance and support throughout their onboarding journey.
Collaborate Across Teams: Work closely with Team Leaders, IT, and other departments such as Audit, Work Force Management (WFM), and Coaching to ensure consistency and resolve operational or training-related issues.
Communicate Effectively: Foster open and positive communication with individuals and teams to promote a collaborative and informed working environment.
Handle Customer Interactions and Model Best Practice: Occasionally take live calls to stay up to date with current procedures and demonstrate effective call handling.

About You

Skills

The ideal candidate will have a strong background in training delivery and design
Excellent written and verbal communication, including confident group presentations
Friendly, approachable, and consistent manner when supporting others
Strong call handling skills for managing customer queries and complaints
Ability to give constructive feedback, adapting to different learning styles
Confident assisting colleagues and sharing knowledge across teams
Willingness to learn and understand wider operational areas within the Group
Self-motivated with the ability to work independently and take initiative
High attention to detail in all aspects of work
Strong problem-solving and organisational skills
Proficient in Microsoft PowerPoint, Excel, and Word

Working hours
37.5 hours per week – whilst our standard hours are Monday to Friday, 8.30am to 5.00pm (one hour for lunch) we encourage flexible working and your preferred options will be considered. Note that this role is hybrid but predominantly based in the office and this will depend on the needs of the business.

About Us

What can we offer you?

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Volunteering Day: Contribute to causes you care about with one volunteering day per year
Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

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