Hire Fleet Coordinator

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Hire Fleet Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

MAIN PURPOSE OF JOB:

The primary focus of this role is to drive sales growth through the hire of the short-term hire fleet through building relationships with existing and potential customers. Being responsible for the hire enquiry through to vehicle delivery ensuring all administration is in order, and compliance is achieved for both parties.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

• Maximise Hire sales by providing high levels of customer service in all areas to include but not limited to answering of incoming calls, handling enquiries, customer queries.
• Make cold sales telephone calls to generate new business opportunities for the company.
• Promote the Company’s services and maintain Core Values at all times in order to maintain high levels of customer satisfaction.
• Liaising as appropriate with all departments to ensure complete customer satisfaction all round.
•  Taking of the vehicle hire order from initial enquiry through to vehicle delivery and completion, including final recharge of all IT input and all associated administration as required.
• Processing of all paperwork relating to the vehicle hire and customer. Ensuring all paperwork is fully compliant.
•  Assisting with the organisation of drivers to deliver the vehicles to the hirer, from various locations. Coordinating and allocating their work efficiently linking in with collection and delivery logistics to maximise vehicle utilisation.
• Daily and Weekly reporting of vehicle hires.
• Daily updating Motor Insurance Database (MID).
• Keep sales database information up to date.
• To assist in production of customer hire invoicing.
• To maintain a degree of flexibility while working to provide adequate cover to serve customer and workshop and colleague requirements.
• To provide support to the service department or other areas of the business as and when necessary
• To identify damage to off hired and in-service vehicles and following the documented process, notifying Customers regarding Vehicle damage as and when required.
• Any other duties as in keeping with the function of the department the role is in.

Essential Skills                                                                               

• Excellent telephone manner and verbal communicator with the ability to build rapport with customers and potential new clients.
• A confident, professional and outgoing manner to be able to deal with customers at all levels
• Organised and methodical with ability to prioritise to tight deadlines with high standards of accuracy.
• Telephone-based sales & customer service
• Good literacy, numeracy and computer skills with knowledge of MS office systems.
• Strong administration skills
• A confident, professional and outgoing manner
• A full clean driving license

Desirable Skills

• Confidence in your ability and have a passion for selling
• Knowledge of all vehicles including the range of municipal vehicles on the Fleet.
• Flexibility to assist customers when required.

What can we offer you?

• Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be yourself

We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as an Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

Be a part of it!

Our employees tell us that the best thing about Paragon is the people! So, if you’re looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let’s grow together!