Technical Service Coordinator

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Technical Service Coordinator

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Key duties

KPI & Reporting

Daily chasing of CTS WIP, with external suppliers, with system updates on time to completion
Weekly completion of the WIP report and WIP comparison report for the CTS
Completion of CTS VOR reporting
Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
Managing assigned KPI’s and action accordingly.

Participate as a member of the Fleet desk team

Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly.
Assist with resolution of invoice queries allocated via the query process to the fleet area
Assist satellite workshops & mobile engineers with Fleetwave issues/queries
To support the technical service administrator when required

Management & support of the CTS fleet

Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events
Liaise with CTS customers and third-party repairers to book vehicles in for services, including resolution of method of delivering / collecting the vehicles
Accurate and timely entry of CTS jobs on Fleetwave
Ensure vehicles remain compliant at all times; chase and update WIP of the CTS service events and update Fleetwave with the information from the suppliers, updating the customer accordingly.
Chasing and checking of compliance paperwork from suppliers, uploading the paperwork to Fleetwave in a timely manner.
Escalation of issues arising from service paperwork to necessary suppliers.
Creation of defect jobs, triggered by customers, enabling a date and time stamp to be recorded against the defect
Processing of CTS tyre requests, adding the detail jobs to Fleetwave, reviewing reports and obtaining recharges
Monitor and action accordingly from the CTS daily movements the cancelling of service events

CTS Supplier Management

Monitor and action accordingly from the CTS daily movements the maintenance solution for the hired vehicle, sourcing a maintenance provider, proactively liaising with the supplier to pre-empt the next service required.
Proactively establish a network of maintenance providers to be detailed, setting up and negotiating supplier accounts and rates.

About You

Skills

Good work organisation
Excellent telephone manner
IT literate with experience of using outlook, excel and word
Ability to work unsupervised and at own initiative
Able to prioritise own workload
High level of accuracy and attention to detail
Ability to work under pressure and react quickly to changing business needs

Qualifications and Experience

Ideally you will have previous experience of working in a commercial vehicle facility.

Working Hours

40 hours per week - Monday to Friday - office based role. 8:30am - 5:30pm

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Volunteering Day: Contribute to causes you care about with one volunteering day per year
Life Assurance and Personal Accident Cover

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

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