IT Infrastructure Team Leader

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced IT Infrastructure Team Leader looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Oversee the day-to-day availability, stability, performance, and security of core Infrastructure services (servers, storage, virtualisation, cloud, backup), ensuring BAU operations run seamlessly and consistently meet service expectations.
• Act as the key escalation point for infrastructure incidents and problems, taking proactive ownership of issues as and when required, restoring service quickly, driving robust root-cause analysis, and ensuring clear communication to stakeholders to prevent recurrence.
• Collaborate closely with other technical team, architects, project managers, and third‑party partners to align roadmaps, releases, lifecycle management, and service priorities — operating as part of a unified “one team” approach.
• Build, lead, and develop the infrastructure support team, through setting clear goals and personal development plans (PDPs), regular 121s and skills assessment. Mentor and coach engineers, support certifications and knowledge sharing, and manage onboarding, resource planning, and succession to sustain a high‑performing, customer‑focused team.
• Evolve support processes, documentation, monitoring, and alerting, using operational data, service metrics, and trend analysis to drive targeted improvements and uplift operational maturity across the infrastructure estate.
• Balance risk, resilience, cost, and business value in technical decision-making, contributing to and managing technology roadmaps for all non-networking platforms and continuously modernising systems to ensure they remain efficient, secure, and future-ready.

What you’ll bring to the team

• Proven technical and leadership depth across core infrastructure—servers, storage, virtualisation, cloud platforms, backup/DR, and monitoring—ensuring secure, resilient, and well‑governed operations.
• A proactive, improvement‑first mindset, using automation, scripting, and standardisation to enhance availability, patching, lifecycle management, and operational efficiency across the estate.
• Clear, confident communication and collaboration skills, partnering with rest of the functions within the wider team, and working effectively with Infrastructure teams within Paragon (security, architecture, data) and third parties to align roadmaps, releases, and service outcomes.
• Data‑driven problem solving and decision‑making, applying service metrics, trend analysis, and RCA to prioritise the right fixes, prevent recurrence, and continuously uplift reliability and performance.
• A strong commitment to people leadership and Paragon’s values, coaching and developing engineers, fostering a culture of learning and accountability, proactively taking ownership of any issues when needed, whilst effectively guiding the team through major events.
• Depth in the Microsoft & virtualisation stack, including Windows Server (AD, DNS/DHCP, Group Policy, PKI), Entra ID (Azure AD), M365, Intune, and Azure IaaS/PaaS; plus, virtualisation technologies like VMware vSphere/ESXi & Hyper‑V, capacity planning, lifecycle/patch management, and governance (RBAC, Azure Policy, landing zones).
• Strong storage, backup, and recovery capability, covering SAN/NAS platforms (e.g., IBM, HPE Apollo) snapshot/replication strategies, backup tooling (e.g., Veeam, Commvault), immutability, air‑gap, and DR orchestration (e.g., Azure Site Recovery) designed to meet RTO/RPO and resilience targets.
• Modern observability and platform automation, including advanced monitoring toolsets for telemetry and alerting; Infrastructure‑as‑Code with Terraform/Bicep/ARM and configuration management (PowerShell DSC/Ansible); and robust patch/compliance management (Azure Update Management, CIS baselines).

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply. 

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

Core support hours are Monday - Friday 8:00am - 4:30pm with 1 hour for lunch.  Flexible working may be required from time to time. This is a hybrid role with remote working minimum of 1 day in the Solihull office.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone.  If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
•  Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
•  Profit Related Pay: We share some of our annual profit with our eligible employees
•  Pension Plan: We contribute up to 10% of your annual salary towards your pension
•  Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
•  Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
•  Volunteering Day: Contribute to causes you care about with one volunteering day per year
•  Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.