Senior Insight Manager – Customer Insight & Markets

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.

If you’re looking for an opportunity to join a Marketing team that is customer obsessed, numbers orientated and passionate about producing amazing creative whilst driving innovation, we’re looking for you! We’re recruiting for a Senior Insight Manager to join our growing Group Marketing function. You’ll be working with some super talented and creative people who love to drive the agenda but also have fun. Check out the role information and get in touch if it sounds exciting, we’re looking forward to hearing from you.

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Improving Paragon’s understanding of its customers and markets, contributing to strong commercial growth and high performance through our people
• Developing a comprehensive and consistent understanding of Paragon’s customers and markets, prioritised by commercial value and impact on proposition development
• Fostering strong relationships with internal stakeholders to support customer-focused decision making and identify gaps in understanding
• Integrating data from different sources to extract meaningful insights and present a holistic view of target audiences and competitor landscape
• Communicating customer and market insights that are memorable, engaging and tailored to the needs of the audience

What you’ll bring to the team

• Expert knowledge of consumer behaviour, customer segmentation and behavioural economics
• Advanced data analysis skills to interpret structured and unstructured data and identify trends
• Commercial acumen with the ability to see the big picture and think critically about how to use insights to drive value
• Influencing skills to drive change within the organisation
• Confidence managing supplier relationships and budgets

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply. 

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Working hours

This is a full-time position, Monday to Friday from 8:30 am to 5:00 pm. We offer a hybrid work model requiring a minimum of 2 days per week in our office in Solihull on specific days.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone.  If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home. We are also open to discussing flexible working, job shares and part time options.  

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.