Customer Services Lease Administrator

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Lease Administrator looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Brief Description

We’re looking for a Lease Administrator to join our dynamic Customer Services team. The ideal candidate will be a strong team player with the flexibility to adapt to changing priorities. Our team is responsible for loading finance agreements onto the internal system and managing the full lifecycle of each contract through to end-of-lease activities. Experience in the Asset Finance industry is desirable.

Purpose of the Role

To work collaboratively and flexibly within the team to deliver high-quality customer service and administrative support across the lifecycle of a finance agreement, with responsibility for completing all tasks accurately, efficiently, and in line with company policies and service level agreements (SLAs)

Key Responsibilities

• Enter all new contractual information, provided by our external clients or our internal businesses, onto the internal lease administration system within agreed SLAs
• Accurately set up direct debits upon contract activation
• Produce and distribute the monthly rental invoices and annual VAT statements
• Manage customer queries from initial enquiry through to resolution, following departmental procedures
• Manage customer complaints for SME Lending in accordance with company policy
• Generate accurate settlement figures in line with company policies and procedures
• Administer contract lifecycle events including novations, reschedules, and extensions
• Ensure a customer-first approach is consistently delivered across all interactions
• Meet or exceed individual and team objectives and KPIs, maintaining high standards of quality and compliance
• Act as a positive influence within the team, upholding professional behaviour and aligning with the Group’s values and Code of Conduct

Skills

• Strong administrative and organisational skills
• A good working knowledge of Word, Excel, Outlook and database software
• Excellent attention to detail and accuracy
• Effective communicator with strong problem-solving and interpersonal skills
• Demonstrates professionalism, flexibility and a consistently positive attitude
• Thrives in a fast-paced environment and works effectively both independently and as part of a team
• Ability to prioritise tasks, manage time effectively, and meet deadlines
• Customer-focused with a commitment to delivering outstanding service
• Ability to understand and align with the broader objectives of Paragon and its clients
• Experience in Asset Finance or a similar financial services environment (desirable)

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.