Senior Savings OBT Manager

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re experienced in Savings management, with knowledge of Outcomes Based Testing, looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Conduct a variety of risk-based monitoring activities such multiple interaction OBT testing, customer journey audits and thematic activity.
• Share best practice and findings across Savings team and with wider Paragon OBT team
• Support less experienced members of staff and complete checks of audits completed by them. Ensure calibration activity is completed
• Be a point of referral for the team and the wider business for queries. Review challenges from our partners
• Assist in overseeing escalated process issues or high-profile customer service cases.
• Senior level engagement/communication as needed and interaction with relevant Paragon support functions, second and third lines.
• Point of contact for our Savings partners on all OBT issues.

What you’ll bring to the team

• Taking personal accountability for maintaining our culture and exemplifying our values in everything that you do. Getting things right first time.
• Having a voice within the team, putting forward ideas, challenging ineffective processes and analysing data to assist the Savings Division identification of areas of improvement.
• Building strong working relationships with all operational teams that you work with.
• Building a culture of continuous improvement from the ground level up.
• Delegate for the Savings management

Working hours

Monday to Friday, 37.5 hours per week, Hybrid role with weekly days in the Newcastle office.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone.  If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.