Location
Southampton
Department
SME
Advertising Salary
Up to £28,000 dependent upon experience
Vacancy Type
Fixed-term Contract

About the Role

Purpose of the role
Working in a fast-paced environment, you will provide support to our customers through the in-life processing of their contract. From the final stages of customer onboarding through to termination you will ensure that our policies and procedures are followed in line with our expectations. All activities will be performed in a timely manner to ensure both contractual obligations and service levels are met.
 
Duties and responsibilities
As a member of the Customer Services Team. You will support the delivery of our service excellence commitments by providing but not limited to, the following:

  • Ensure all objectives and KPI’s are achieved or succeeded.
  • Being a positive influencer within the team, delivering good behavioural and professional standards in line with the bank’s values and behavioural framework
  • Ensure that new agreements are uploaded accurately to the internal Lease Administration System
  • Activate the agreements, invoice where necessary and request the collection of any outstanding rental or deposit by direct debit.
  • Produce and distribute the customer welcome packs
  • Produce and distribute the monthly invoice and annual vat statements
  • Manage the in-life requests from receipt of enquiry through to completion and resolution following our standard procedures and within agreed SLA’s.
  • Produce accurate settlement quotations.
  • Administer any non or financial amendments on the Lease Administration System
  • Manage the end of lease activity on the portfolio in line with agreed procedures and policies
  • Ensure agreements are terminated following settlements or end of life procedures within agreed SLA’s
  • Administer all novation’s on the Lease Administration System
  • Work with internal departments on cash allocation queries and resolve in line with internal policies and procedures
  • Ensure quality work is completed in line with the expected departmental standards
  • Ensure a customer first activity is delivered across all multiple customer propositions.
  • Participate and contribute to learning varied process in line with current procedures

About You

Skills
  • Ability to produce work to a consistently high standard
  • Excellent attention to detail
  • Good team player, but equally effective working on their own
  • Ability to prioritise, manage time effectively and meet deadlines
  • Excellent written and verbal communications skills
Qualifications and experience
Previous experience of working within customer services is required.
 
Working hours
37.5 hours per week – Monday and Tuesday 9.30am to 6.00pm (one hour for lunch), Wednesday and Thursday 8.00am to 4.30pm (one hour for lunch) and Friday 8.30am to 5.00pm (one hour for lunch).

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