Head of Compliance – Regulatory Support - Paragon Group of Companies

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Head of Compliance – Regulatory Support

About the Role

Purpose of the role

Responsibility for the Bank’s Compliance Support function, ensuring that there is appropriate and robust second-line technical advice for the Group.

Building and maintaining relationships with key stakeholders to create a collaborative environment, where queries and concerns can be openly discussed to determine pragmatic and risk - based solutions.

To enhance autonomy and accountability in first line functions, whilst acknowledging and providing appropriate levels of support.

To champion the Bank’s culture of delivering fair customer outcomes.

To manage the Regulatory Support team to provide business areas with advice and guidance, and to communicate key risk messages relating to regulatory developments.

Duties and responsibilities

Compliance Culture

Act as a centre of excellence for the business, providing support and guidance to the first line to embed compliant practices and robust controls
Assist all members of the Compliance team in identifying and mitigating conduct and compliance risks, and fostering a compliance culture across the entire Paragon Group
Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of Paragon Bank and its customers
Where necessary, represent the Group/Bank at relevant industry events and discussions, helping to drive value for the Bank by building good relationships with peer organisations and other external stakeholders

Internal Relationship Building & Support

Foster and develop collaborative working relationships with key stakeholders across the business
Work closely with other internal risk-based functions, e.g. credit risk, internal audit, financial crime and HR to direct compliance issues to appropriate existing channels for investigation and resolution
Manage the Regulatory Support team to act as a centre of excellence for the group, providing technical support and guidance to the business in relation to regulatory matters, internal policy requirements and control effectiveness
Oversee team responses to policy and advice queries, ensuring that responses are timely, clear and supportive
Act as a reviewer and approver of compliance related company policies, incentive schemes and training materials

Regulatory developments

Oversee the regulatory developments process, ensuring that all matters of relevance to the Bank are captured, assessed and communicated through to key stakeholders as required
Work with the Prudential Risk team to ensure that regulatory developments are reviewed by the appropriate subject matter experts, and that ongoing actions are documented, tracked and escalated
Support the Regulatory Support team to proactively analyse and interpret forthcoming legislation and regulation covering all areas of the Bank’s operations, providing guidance and consultancy to all areas of the Bank as required
Provide support to business lines as required in both assessing the potential impact of regulatory developments and also in determining required action plans
Liaise closely with the Head of Compliance – Regulatory and Projects, to ensure that where necessary, formal project protocols are initiated

Reporting

Produce timely, management reports identifying areas of non-compliance with internal policy, regulatory requirements and the internal control framework, ensuring onward reporting and escalation to the Executive Risk Committee and the Bank Risk & Compliance Committee
Support the team to provide secretariat responsibilities to the relevant Compliance committee(s), ensuring that submitted papers are collated and distributed, and that minutes reflect the key points of discussion
Actively seek ways to enhance conduct and compliance related management information, with the aim of ensuring that key risk areas are front and centre in committee packs, driving effective debate and challenge
Ensure meeting actions are completely and accurately captured, and engage with action owners to ensure regular review and update

Governance

Develop and maintain the Group’s Conduct and Compliance Risk Management Framework and associated policies, ensuring at least annual review and re-approval

Team work

Manage and coach the Regulatory Support team, ensuring personal development plans are in place to address key development needs or ambitions
Support the Director of Conduct and Compliance and fellow Heads of Compliance to deliver the overarching Compliance team objectives

Departmental controls

Maintain accurate and up to date documented procedures within the team
Contribute to the ongoing review of the departmental Risk and Control Self-Assessment, including testing of key controls where required

Ad-hoc activities

Undertake and oversee ad-hoc investigations and monitoring as required by the Director of Conduct and Compliance
Represent Paragon Group at regulatory or client-facing meetings as required
Support Group-related projects, providing technical guidance and expertise

SMCR

Pass and maintain the requirements of the Relevant Regulator’s ‘fit and proper test’ as required by Certification Regime
Adhere to the Individual Conduct Rules as part of the Senior Managers Regime/ Certification Regime as detailed below
Be responsible for taking ownership and maintaining of own Continuous Professional Development (CPD) Log as part of the Senior Managers Regime/ Certification Regime

About You

Skills

Demonstrate previous experience of managing compliance activities in a regulated environment
Be able to effectively manage internal and external business relationships to facilitate open exchanges of views and conflict resolution
Interpret regulatory developments and apply them to Paragon’s Group’s activities
Demonstrate consistently pragmatic decision making when judging the severity of potential compliance issues, the mitigating actions required and the management level to which it must be escalated
Promote and drive the required level of change to deliver the company’s compliance policies and procedures
Be confident in communicating with all levels, up to and including Board level
Develop own and others’ technical compliance knowledge on an ongoing basis

Qualifications and experience

Must have a minimum of 5 years experience within compliance in a regulated financial services firm. An ICA Diploma would be preferred.

Working hours

37.5 hours per week – whilst our standard hours are Monday to Friday, 8.30am to 5.00pm (one hour for lunch) we encourage flexible working and your preferred options will be considered.

Training
Relevant training will be provided.

Please submit your internal applications by 12 March.

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Head of Compliance – Regulatory Support

About the Role

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