Northampton
Competitive dependent upon experience
Permanent

About the Role

Purpose of the role
The primary focus of this role is to drive sales growth through the hire of the short-term hire fleet through building relationships with existing and potential customers. Being responsible for the hire enquiry through to vehicle delivery ensuring all administration is in order, and compliance is achieved for both parties.
 
Duties and responsibilities
  • Maximise Hire sales by providing high levels of customer service in all areas to include but not limited to answering of incoming calls, handling enquiries, customer queries
  • Make cold sales telephone calls to generate new business opportunities for the company
  • Promote the Company’s services and maintain Core Values at all times in order to maintain high levels of customer satisfaction. Liaising as appropriate with all departments to ensure complete customer satisfaction all round
  • Taking of the vehicle hire order from initial enquiry through to vehicle delivery and completion, including final recharge of all IT input and all associated administration as required
  • Processing of all paperwork relating to the vehicle hire and customer. Ensuring all paperwork is fully compliant
  • Assisting with the organisation of drivers to deliver the vehicles to the hirer, from various locations
  • Coordinating and allocating their work efficiently linking in with collection and delivery logistics to maximise vehicle utilisation
  • Daily and Weekly reporting of vehicle hires
  • Daily updating Motor Insurance Database (MID)
  • Keep sales database information up to date
  • To assist in production of customer hire invoicing
  • To maintain a degree of flexibility while working to provide adequate cover to serve customer and workshop and colleague requirements
  • To provide support to the service department or other areas of the business as and when necessary
  • To identify damage to off hired and in-service vehicles and following the documented process, notifying Customers regarding Vehicle damage as and when required
  • Any other duties as in keeping with the function of the department the role is in

About You

Skills      
  • Excellent telephone manner and verbal communicator with the ability to build rapport with customers and potential new clients
  • A confident, professional and outgoing manner to be able to deal with customers at all levels
  • Organised and methodical with ability to prioritise to tight deadlines with high standards of accuracy
  • Telephone-based sales & customer service
  • Good literacy, numeracy and computer skills with knowledge of MS office systems
  • Strong administration skills
  • A confident, professional and outgoing manner
  • A full clean driving license
Desirable Skills
  • Confidence in your ability and have a passion for selling
  • Knowledge of all vehicles including the range of municipal vehicles on the Fleet
  • Flexibility to assist customers when required.
Qualifications and Experience 
 
Must have prove experience in the hire industry - such as car or tool hire. Also ideally a self starter and happy to work by themselves.
 
Working Hours
 
This role is 45 hours a week working 7am to 5pm, Monday to Friday with 1 hour role.  Must be able to get to post code NN13 7EA by 7am.
 

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