Property Management
Fixed-term Contract

About the Role

Brief description
Are you an organised individual who enjoys the challenge of working under pressure to meet deadlines? If you’d like the opportunity to work 
within our busy First Mortgage Servicing division supporting the Property Management Officers, then get in touch.

Purpose of the role
To provide administrative support to the Property Management area as a whole, to enable full management of properties on behalf of the appointed Law of Property Act receiver of rent.

Duties and responsibilities
  • Prioritise and undertake daily support tasks and events ensuring service level agreements, Key Performance Indicators and the receiver’s objectives are being achieved
  • Process receiver of rent instructions and to act on requests received from the lender
  • Monitor and allocate accordingly all enquiries, post and faxes received within the Property Management Team on a daily basis
  • Chase outstanding gas safety certificates
  • Pass correspondence to be imaged in a timely fashion to the correct account
  • Chase, check and action third party invoices as required
  • Liaise regularly with the Property Management Officers and other internal teams to assist with support tasks as appropriate
  • Act as a referral point for queries received within the team
  • Assist with ensuring the necessary quality controls exist and the team adhere to service standards

About You

  • Be capable of organising, prioritising and completing workload within set timeframe
  • Excellent written and verbal communication skills at all levels
  • Resilient when under pressure
  • Be able to react positively to change
Qualifications and experience
Grade C or above GCSE (or equivalent) in English and Mathematics. Experience of working in an office environment, with a good understanding of the receivership of rent process preferred but not essential.

Working hours
30 hours per week, Monday to Friday. A flexible approach to working hours is required.

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