New Business Process
£24,000 to £27,000 dependent upon experience

About the Role

Purpose of the role
To be responsible for the co-ordination of daily workloads, ensuring all Income calls are handled within service level agreements. To demonstrate a thorough approach to the risk assessment of buy-to-let mortgage applications and provide leadership and direction for the team, maintaining service levels whilst ensuring risks are mitigated.
Duties and responsibilities
  • To understand and contribute to achieve business objectives
  • Manage the team’s resource requirements
  • Co-ordinate the team’s workload, assist in resolving queries and ensure that all service standards are met
  • Be able to make clear and concise referrals to higher mandate holders
  • To be able to provide underwriting and regulatory training to others within the team
  • Undertake appraisals/personal development interviews for each team member, with regular review meetings
  • Provide employees with personal objectives and development plans
  • Formulate operational procedures where required and recommend changes to achieve departmental objectives
  • To be an approachable referral point to all colleagues and have a good working knowledge and understanding of lending criteria and procedures
  • Make sound business and commercial decisions with consideration to the lending policy, guidelines and risk management procedures
  • Collate and record holiday and sickness absence
  • Monitor productivity and overtime requirements/requests
  • Utilise the skills of the team and available resource to deliver high quality service
  • Manage and maintain professional relationships with external and internal service providers and customers
  • Review and audit team and individual performance against qualitative and quantitative measurement criteria, for use in performance reviews, development plans and business analysis
  • Collate and provide accurate and relevant management information
  • Deputise for Manager when required

About You

  • To possess excellent supervisory skills with the ability to delegate, lead and develop
  • Have a strong business awareness and excellent risk management skills
  • Demonstrate experience of resource management and workflow co-ordination
  • Be able to adapt to change
  • Be able to undertake appropriate and effective appraisals, employee feedback and training
  • Have an understanding of management information and be able to collate and present it
Qualifications and experience
Previous experience and working knowledge of the mortgage industry essential. Experience of leading and motivating a team, resource management and workflow co-ordination is also required.

Working hours
37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).

Relevant training will be provided.

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