Solihull
Motor Finance
Competitive dependent upon experience
Permanent

About the Role

Brief description
Our Motor Finance Business Support Team are looking for someone with customer service experience who will adopt a methodical approach to work ensuring accuracy at all times. Are you this person? Do you have excellent administrative, communication and organisational skills?

Purpose of the role
You will be responsible for ensuring the timely processing of all loan payouts, new introducer applications, and introducer requests received into the Business Support area. You will ensure that the departments excellent standards of customer service and commitment to providing regular communication to our business introducers are maintained at all times. Possesses excellent administrative, communication and organisational skills, with the ability to work accurately, methodically and paying particular attention to detail.

The position will involve working some unsociable hours over a 6-day rota.
 
Duties and responsibilities
  • Awareness, understanding and contribution in achieving the business area’s objectives
  • Achieve personal objectives set by the Business Support Manager
  • Check and validate agreement and vehicle documentation for all application payout completions, undertaking all pre-completion checks including customer speak with call, fraud prevention and money laundering prior to funds release
  • Operate within credit policy and lending guidelines and procedures at all times
  • Data entry, ensuring a high level of accuracy is maintained by achieving expected call and file audit scores
  • Effective handling of incoming new lending enquiries
  • Ensure all tasks are completed and delivered in line with agreed deadlines and service standards by maintaining high levels of productivity and team contribution
  • Participate in meetings open and honestly through positive communication
  • Attend training courses that are identified to assist in personal and role development
  • Establish and maintain professional relationships with external service providers, introducers, and internal customers
  • Being aware of and adhering to Paragon’s company values

About You

Skills
  • Previous experience in a customer service and administrative environment
  • Awareness and understanding of all prevailing regulatory and compliance requirements
  • Strong attention to detail
  • Ability to work within a team and on own initiative
  • Ability to communicate clearly and concisely on all levels
  • Computer literate with a working knowledge of MS Office applications
Qualifications and experience
Grade C or above GCSE (or equivalent) in English and Mathematics. Previous experience in a customer service and administrative environment essential.

Working hours
37.5 hours per week on a rota basis, between the hours of Monday to Thursday, 8.30am to 7.00pm, Friday 8.30am to 6pm (one hour for lunch).
In addition to normal working hours, you may be required to work one in every six Saturdays, 10.00am to 4.00pm.
 
Nigel Saunders or Calum Ward are the hiring managers and will be happy to provide more information on the role.

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