Network Engineer

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together

What you’ll be doing

The role is to provide resource to the Infrastructure Support team to support the Network environment. It is expected for the ideal candidate has some form of education or accreditation in network technologies and theories over the past 2 years. The Infrastructure Team are expected to respond in a timely manner to support tickets, queries or fault reports and to support projects.

The infrastructure team are responsible for the Network, Security and Telephony infrastructure within the Bank to ensure all the related systems are running and functioning as expected. Therefore a wider than normal understanding of the traffic flow between locations and inside and outside of the organisation is essential along with prior knowledge of Cisco products such as Wireless, DNA, TrustSEC, AnyConnect VPN.

As well as this being part of the Infrastructure Team, individuals are required to understand the inner workings of an IT department, understand what function the different teams provide across IT, which will allow them to effectively triage tickets and queries.

What you’ll bring to the team

• Excellent communication skills to assist at all levels and convey technical concepts to a non-technical audience.
• Ability to organize and prioritise workload
• Flexibility to support the business as and when required outside normal business hours
• Strong technical skills
• A methodical, step-by-step approach to resolving issues
• To be confident supporting Cisco Firepower's, next gen features, DNA, ISE and Wireless first networks. 
• The adaptability to do a range of work— sometimes complex and non-routine. in different environments
• The ability to work under direction, use discretion and determine when to escalate issues.
• Understanding
• The ability to progress a package of work from planning through to completion.

Responsibilities

• Aid the Infrastructure Support team in efforts to maintain the network and telephony infrastructure within the Bank.
• Respond promptly to support tickets, queries, and fault reports
• Support Network projects where required
• Understand the inner workings of an IT department to effectively triage tickets and queries
• Ensure all related systems are running and functioning properly
• Support ongoing projects
• Develop a wider than normal understanding of the traffic flow between locations and inside and outside of the organisation
•  Patch and secure all network hardware. 

Working Hours 

37.5hrs per week, Monday to Friday from 8.30 to 5.00 with one hour for lunch.

Paragon perks

• Generous holiday allowance, with a day off for your birthday!
• Paid community volunteering
• Company-wide, profit-sharing bonus
• Pension plan - we’ll contribute up to 10% of your annual salary
• Life assurance and personal accident cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as an Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

Be a part of it!

Our employees tell us that the best thing about Paragon is the people! So, if you’re looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let’s grow together!