Visit Paragon Banking Group

Current Share Price: 0.00p

Location
Southampton
Department
SME
Advertising Salary
Dependent upon experience
Vacancy Type
Permanent

About the Role

Purpose of the role 
Working in a fast-paced, highly motivated team, you will provide support across processing areas of the Customer journey. From documentation through to pay-out ensuring that policies and procedures are followed in line with an agreed quality assurance and accreditation framework, in a timely manner to ensure service levels are achieved across the customer journey. Through effective collaboration and communication with colleagues.
 
Duties and responsibilities
As a member of the Operations team. You will support the delivery of our service excellence commitments by providing but not limited to, the following:
  • Ensure all objectives and KPI’s are achieved or succeeded
  • Being a positive influencer within the team, delivering good behavioural and professional standards in line with the bank’s values and behavioural framework
  • Managing the administrative life cycle of proposals from receipt of enquiry through to completion and pay-out in line with departmental procedures;
  • Collating all relevant information to assist with the completion of new proposals in line with policies and procedures;
  • Produce financial documentation required for customer signature;
  • Review new business files and progress agreements to pay-out, ensuring that they have been processed in line with policies and procedures;
  • Ensure that agreements are uploaded accurately to relevant internal system
  • Ensure quality work is completed in line with the expected departmental standards
  • Ensure a customer first activity is delivered across all multiple customer propositions
  • Participate and contribute to learning varied process in line with current procedures

About You

Skills
  • Ability to produce work to a consistently high standard
  • Excellent attention to detail
  • Good team player, but equally effective working on their own
  • Ability to prioritise, manage time effectively and meet deadlines
  • Excellent written and verbal communications skills
Qualifications and experience
Previous office experience is essential.

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